SHIPPING RATES & POLICIES
Mercury Direct Inverter and Batteries is the operator of https://mercurydirect.com.ng. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer. The only exception is where the installation is required by Mercury Direct outside Lagos, in which case there will be an additional charge of 30,000 Naira.
3. Returns
3.1 Return Due To Change Of Mind
Mercury Direct will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of items and they are returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the customer’s expense and they will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Mercury Direct) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Mercury Direct will happily honour any valid warranty claims, provided a claim is submitted within the warranty period of the items. The warranty period starts from the day the items are received by the customer
Customers will be required to pre-pay the return shipping, however, we will repair or replace your items free of charge upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Mercury Direct to process your warranty claim within 7 days.
4. Delivery Terms
4.1 Transit Time in Lagos
In general, Lagos shipments are in transit for 24 hours
4.2 Transit time Outside Lagos
Generally, orders shipped Outside Lagos are in transit for 2 days. However, this may vary depending on how remote the area you have selected is. We are able to offer a more specific estimate upon request.
4.3 Change Of Delivery Address
Orders placed before 11 AM will be dispatched on the same day, otherwise, within the next business day.
Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive the shipping providers details so they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at support@mercurydirect.com.ng